![]() This error can have various causes (a great number of citations in the document, slower computer, using track changes in Word with many unaccepted changes.). We did not get the citation data from Word in time." error Paperpile displays a "Could not complete the request. Are you trying to run Paperpile on a home computer, or a work computer? Are there possibly any restrictions by your company in place?.Is it subscription (Office 365) or standalone (e.g.Which exact Word version are you using? You can find it in Word > About Microsoft Word (Mac) or Word > File > Account > About Word (Windows).Provide all information you think relevant, for example: If none of the above solves your issues, please contact our support. Try the quick repair first and the online repair if the quick one doesn't help. ![]() Go to Control panels > Programs > Programs and features, find your Office installation, right click, Change and you should see a Repair window. (Windows) Do a "repair" install of your Office.(Windows) Do a clean reinstall of the app.Completely close Word (with the X button) and Paperpile (via the P icon in your taskbar, Quit) and run them again either normally (double-clicking on the apps) or as admin (right click the apps and select Run as administrator). (Windows) Make sure both Paperpile and Word are running with the same privileges (either normal or as admin).If you do, remove the old version and only keep the latest one. Make sure you don't have multiple Office versions installed on your machine.Disable your antivirus temporarily or add an exception for the Paperpile folder - usually C:\Program Files\Paperpile (Windows). Make sure your antivirus is not blocking Paperpile.
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